Privacy policy

Composition Studio values the privacy of our customers, collaborators and visitors.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, make a purchase, enquire about our services or otherwise interact with Composition Studio.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and Australian Privacy Principles where they apply to our business.

Information We Collect

Depending on how you interact with us, we may collect:

Your name and contact details, including email address, telephone number and postal address.
Billing and delivery information.
Order history, purchases and transaction records.
Information you provide when making enquiries or requesting design and sourcing services.
Communication preferences and newsletter subscriptions.
Website usage information, including device information, browser type, IP address and interactions with our website.

Payment transactions are processed through our authorised payment providers. We do not ordinarily receive or store complete payment card details.

How We Use Your Information

We collect and use personal information where reasonably necessary for our business activities, including to:

Process and fulfil orders.
Arrange delivery, freight and collection.
Respond to enquiries and provide customer assistance.
Provide interior design, sourcing and consultation services.
Communicate important information about purchases and services.
Maintain business and transaction records.
Improve our website, collections and customer experience.
Send newsletters, collection announcements, event invitations and marketing communications where permitted by law.
Meet applicable legal, accounting and regulatory obligations.

Marketing Communications

From time to time, we may share news of our collections, exhibitions, events, sourcing journeys and other Composition Studio activities.

You may unsubscribe from marketing emails at any time using the unsubscribe link provided or by contacting us directly.

Unsubscribing from marketing communications will not prevent us from sending necessary information relating to existing orders or services.

Cookies & Website Analytics

Our website may use cookies and similar technologies to support essential functionality, understand visitor behaviour, improve performance and, where enabled, deliver relevant advertising.

These technologies may collect information about how visitors navigate and interact with our website.

You can manage certain cookie preferences through your browser settings and any cookie controls provided on our website.

Where required by applicable law, we will obtain consent for relevant tracking technologies.

Sharing Your Information

We may share personal information with trusted third parties where reasonably necessary to operate our business.

These may include:

Payment processing providers.
Shipping, courier and specialist freight companies.
Website hosting and ecommerce providers.
Email marketing and customer communication platforms.
Professional advisers, including accountants and legal advisers.
Technology and analytics service providers.

We share only the information reasonably necessary for the relevant purpose and take appropriate steps to protect personal information.

We do not sell customer mailing lists or personal information to third-party data brokers.

International Services & Disclosure

Some of our service providers, suppliers and freight partners may operate outside Australia.

Where personal information is disclosed internationally, we take reasonable steps to ensure that it is handled appropriately and in accordance with applicable privacy requirements.

[Insert relevant overseas countries or service provider locations where required and reasonably practicable.]

Storage & Security

We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Information is retained for as long as reasonably necessary for the purposes for which it was collected, including applicable legal and business recordkeeping requirements.

When information is no longer required, we take reasonable steps to securely delete or de-identify it, where appropriate and legally permitted.

Access & Correction

You may contact us to request access to personal information we hold about you or to request that inaccurate or outdated information be corrected.

We will respond in accordance with applicable privacy laws.

Privacy Concerns

If you have a question or complaint about how your personal information has been handled, please contact us using the details below.

We will review your concern and respond within a reasonable timeframe.

Where the Privacy Act applies, you may also have the right to make a complaint to the Office of the Australian Information Commissioner.

Changes to This Policy

We may update this Privacy Policy to reflect changes to our business, website, service providers or legal obligations.

The current version will be available on our website.